What are the gift shop hours?
Encore is open for every Theatre Under the Stars and Broadway at the Hobby Center mainstage production; hours of operation vary by show, but are always 90 minutes before curtain, during intermission and 20-30 minutes after the performance, both evening and matinees. There are often special hours during the holidays.
Why isn't everything in the shop available online?
Our inventory is constantly changing with the shows, and it is impossible to update photos and products online as quickly as the shows change.
What is your return policy?
We have a very lenient return policy; if you are returning for a refund, all we ask is that you have your receipt and the card you used for the purchase, if it was a credit card transaction. We only ask that returns be made within the same season as the purchase; we know that everyone does not attend each production. For online returns please use the contact information.